Cable Forum - View Single Post - Virgin to reduce price of non Direct Debit payments from 1/4/16.

mike86 · 09-06-2016, 06:36

I wrote to them and complained that their previous £5 charges were in breach of Consumer Rights (Payment Surcharge) Regulations 2012 which came into effect in April 2013 and forbid companies charging more than the true cost of taking payment, and asked for a refund of £5 - £0.45 for each month I hadn't paid by direct debit since the new regulations came into effect.

09-06-2016, 06:36	#20
mike86 Inactive Join Date: May 2007 Posts: 137	Re: Virgin to reduce price of non Direct Debit payments from 1/4/16. I wrote to them and complained that their previous £5 charges were in breach of Consumer Rights (Payment Surcharge) Regulations 2012 which came into effect in April 2013 and forbid companies charging more than the true cost of taking payment, and asked for a refund of £5 - £0.45 for each month I hadn't paid by direct debit since the new regulations came into effect.