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Gavin78 · 28-05-2016, 20:03

I got the Hub 3 working after about 2 hours. it was a problems their end. As for the Tivo they are sending out an engineer on wednesday to replace the power supply seen as they sent the wrong one.

I asked if they could put the V+ channels back on but they said it was too late the transfer had already taken place over to the tivo. So I said to the father in law he would have to put up with the pop up on the screen every now and again telling him there was a problem until they get the tivo installed.

jb66 - the internet was for the in laws they didn't have it before so was no old modem to test this was a self install they sent. I should have realised that activating the modem and Tivo would have thrown out his V+ box so it seems self installs don't always go to plan. I don't understand how they managed to send the wrong power lead for the tivo

28-05-2016, 20:03	#6
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 48 Services: XL TV M Phone 1000MB BB Posts: 1,568	Re: Self install problem I got the Hub 3 working after about 2 hours. it was a problems their end. As for the Tivo they are sending out an engineer on wednesday to replace the power supply seen as they sent the wrong one. I asked if they could put the V+ channels back on but they said it was too late the transfer had already taken place over to the tivo. So I said to the father in law he would have to put up with the pop up on the screen every now and again telling him there was a problem until they get the tivo installed. jb66 - the internet was for the in laws they didn't have it before so was no old modem to test this was a self install they sent. I should have realised that activating the modem and Tivo would have thrown out his V+ box so it seems self installs don't always go to plan. I don't understand how they managed to send the wrong power lead for the tivo