An ongoing fault that has been fiddled-with but not fixed started during last Summer. I started posting about it September in the VM community forum. Graphs from Thinkbroadband plus power levels and network logs included.
In early April this year I emailed Tom Mockridge and got a response 3 days later.
Quote:
We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Tom is currently not available to deal with your complaint personally; however he will pass it onto a member of his team to deal with.
|
4 weeks later I finally had a phonecall from someone in his office. It sounded more like an interrogation than a concerned response.
A week later someone called twice in one day saying that he had been put in control of the fault.
Last Saturday a local boss tech of some sort appeared (who had been out for this same fault before). He left saying he would contact me by the end of the week with news, if any.