Quote:
Originally Posted by DaMac
i wouldn't have been offered the free upgrade to 200mbs if i was on the lower tier......the fact is it has been available in my area a long time and they keep pushing it out trying to get me to pay for the upgrade in the meantime when they promised it for free.
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you are the first person I have heard of that has had to pay for the upgrade so VM have either made a mistake or you are in error. Either way, if you reckon the increased speed has been available in your area for a long time them ring retentions and ask them why you are having to wait and why they want you to pay for upgrade which you was told was free. I am sure they'll be more than happy to send it down once you point out their numerous mistakes.