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Originally Posted by Ignitionnet
Wasn't aware VM needed a defence to change their business practices. If customers are unhappy there are usually other options. If those options are less attractive VM definitely don't need a defence.
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Fair point well made. But it certainly doesn't go hand-in-hand with "excellent customer service" from where I'm standing. Mind, there's only a couple of British firms that (in personal experience) consistently do that.
Quote:
Originally Posted by Ignitionnet
Businesses rarely charge less than they can, especially in the UK's overpriced Pay TV market.
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Indeed so, and from a business perspective they should be competitive but profitable..
Quote:
Originally Posted by Ignitionnet
It's actually possible that Sky changed the terms they supply the channels to put VM on 30 day notice of subscribers leaving and VM have been taking the hit for a while.
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Fair point, and it really wouldn't surprise me. But then I'd expect that to only apply to Sky-branded channels if so. It sounds from some other posts that VM are applying this even to phone-changes. That's got nothing to do with Sky.