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jungleguy · 19-05-2016, 20:12

Thought I might give you all an update.

I rang back last week, I was in my 30 day cancellation notice period. I wanted a price for just BB, and ditch land line and take free view for TV. The girl in retentions said it would be £31 per month. I said I could go to Talk Talk and get fibre for free for a year, and just pay line rental. The girl immediately went off on one, abruptly telling me that VM were the only true fibre network blah blah blah. To which I replied that actually VM network is fibre to the DP, copper to the mux cab, and in my case Doscis 2 to my property. She then went on about my TiVo at which point I told her I was ex staff.......she then started calling me sir, and become somewhat more polite lol. I just wanted the best deal, and I was offered didiley squat so the call was ended and I was generally very disappointed.

Anyhow 3 hours later I got a call from VM outbound retentions, who offered me BB and telco for £19.99 per month, so I took it.

19-05-2016, 20:12	#24
jungleguy Inactive Join Date: Sep 2007 Services: phone TV & BB Posts: 431	Re: Cancelled Virgin Thought I might give you all an update. I rang back last week, I was in my 30 day cancellation notice period. I wanted a price for just BB, and ditch land line and take free view for TV. The girl in retentions said it would be £31 per month. I said I could go to Talk Talk and get fibre for free for a year, and just pay line rental. The girl immediately went off on one, abruptly telling me that VM were the only true fibre network blah blah blah. To which I replied that actually VM network is fibre to the DP, copper to the mux cab, and in my case Doscis 2 to my property. She then went on about my TiVo at which point I told her I was ex staff.......she then started calling me sir, and become somewhat more polite lol. I just wanted the best deal, and I was offered didiley squat so the call was ended and I was generally very disappointed. Anyhow 3 hours later I got a call from VM outbound retentions, who offered me BB and telco for £19.99 per month, so I took it.