Quote:
Originally Posted by japitts
That may well be true, and doesn't surprise me. But I'm not sure it's a great defence for any firm to use.
Orange went through a similar phase a couple of years after France Telecom first took over, "simplifying" a lot of things and squeezing numerous prices "to bring us into line with the others".
What's wrong with being different, eh?.... (Rhetorical question)
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Wasn't aware VM needed a defence to change their business practices. If customers are unhappy there are usually other options. If those options are less attractive VM definitely don't need a defence.
Businesses rarely charge less than they can, especially in the UK's overpriced Pay TV market.
It's actually possible that Sky changed the terms they supply the channels to put VM on 30 day notice of subscribers leaving and VM have been taking the hit for a while.
---------- Post added at 15:23 ---------- Previous post was at 15:20 ----------
Quote:
Originally Posted by Stephen
Well mine got removed right away....
Also I did get offered half price for a few months. Didn't take them up on it though.
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Sounds about right. Ben, why do VM ever bother with price increases, policy changes or anything else when everyone knows they've a long history of doing pretty much anything to retain customers?
A better TV product might be conducive to more customer loyalty and be more profitable than overcharging those who don't phone up demanding the discounts so that you can undercharge those that do.