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jobbie8 · 19-05-2016, 11:24

I've just dropped XL Phone package to Weekend Calls only as we never use the landline. I did this on May 4th, the guy was great and said the call plan would be removed that day and I would get a credit back.

I noticed on My VM bill page XL phone was still listed so called back last week. The retentions guy said that the notice is now 30 days, which has just started this month and the original guy I spoke to must of got confussed, he appolgised. But the change in my phone package wont take effect until 3rd June.

19-05-2016, 11:24	#11
jobbie8 cf.addict Join Date: Feb 2004 Location: Teesside Services: BB 250MB, SKY Stream, Netfix, Disney+, Discovery+, AppleTV+,YouTube Premium, Paramount+ Posts: 438	Re: Virgin Media trying to con customers I've just dropped XL Phone package to Weekend Calls only as we never use the landline. I did this on May 4th, the guy was great and said the call plan would be removed that day and I would get a credit back. I noticed on My VM bill page XL phone was still listed so called back last week. The retentions guy said that the notice is now 30 days, which has just started this month and the original guy I spoke to must of got confussed, he appolgised. But the change in my phone package wont take effect until 3rd June.