[Ignitionnet]

Is refusing to offer discounts having had some people not pay full price for a decade or more and asking them to pay the list price arrogant or just business? Seems a little odd to claim that VM asking people to pay the price per the price list is more arrogant than a customer expecting to never pay the list price.

EDIT: This is assuming it was list price offered. Can't say that for sure could've just been that they refused to negotiate as is their absolute right.

Could be a few reasons why they seemed to have changed policy. One possibility is that they look back on past pricing and how many discounts people have had in the past.

If people were promised deals if they called later the person who messed up was the one who gave a promise they had no way of keeping. If people were just told to call back when the current discount period ran out they were promised nothing.

I wonder if it has ended up with so many people on so many discounts it's actually become more viable to take the churn hit for now. Perhaps Ben can advise.

I believe the churn figures have dropped a bit anyway and VM are getting great uptake from the Project Lightning programme. While the new customers obviously need installing they are, at least, actually paying full price for the last 6 months of their 18 month contract, and even with the introductory discounts seem to be paying considerably more during the discount period and more still over the 18 month period than people under constant 'loyalty' discounts as reported here do.

If it calms anyone though VM have a long history of going through these spells, then they are soon back to the normal process of VM people claiming that retentions staff are limited as to the deals they can offer, then people reporting on here and elsewhere that they have had that limited deal applied to their bundle, plus free line rental, plus an ongoing loyalty discount, plus free cookies when they hit the right member of retentions.

This is likely a response to Sky and TalkTalk easing up on their special deals, too. Those kicking back in with a vengeance will see things change.

Normal service will be resumed shortly I'm sure. I wonder how much better VM's tech support would be if they had fewer people on the discounts line and more on UK tech support?