Quote:
Originally Posted by General Maximus
I hate doing stuff for the sake of it. In this instance I thought it would have been more efficient to look up the fault reference and provide an update and only log the call and take details if further action is warranted (like if the customer provides a fault reference id to chase up a fault which the customer believes to the reason for a problem they are experiencing only for the id not to exist or have been closed). But never mind, what do I know.
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Never ever work in a call centre, the main driving force for everything is usually "For the sake of it" :P