[BenMcr]

Originally Posted by Steven Charles

Secondly, they also said we would have to pay for Sky Sports for the next 30 days, again, something which has never happened in the past. Usually Sky Sports is turned off, we are charged for the days we have used it that month and, if necessary, our account is credited with the difference.

This requirement was added to the terms and conditions in Feburary 2015, and was sent out as part of either the price change communications at that point or separately:

http://store.virginmedia.com/the-leg...html#agreement

K1. You may add to or reduce the services (including the content you receive as part of the television service) from time to time by contacting our customer services team. If you ask us to add any extra services or any extra content or bundles of content to the television service, you agree to accept such additional content or bundles of content for at least the minimum period that applies to it. If you ask us to reduce your tier of services within the minimum period for that service, we may ask you to pay a fee depending on the service being reduced and the remaining length of the minimum period. If you wish to reduce your tier of service or remove any additional service (including premium television channels) you must give us 30 days' notice and pay any charges (including usage charges and line rental) up to the end of that 30-day notice period.