Quote:
Originally Posted by slatey
When you say fix what does that mean? will he go to the nearest cabinet or???
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whatever he does within his remit to correct the fault. It could be replacing the shub, replacing some coax inside the property, replacing a connector or doing something in the cab. If whatever action he takes remedies the problem then the fault is fixed. If he can't take any action himself to either diagnose or correct the fault and establishes that it is a noise issue higher up the network then he will pass it up to networks.
Quote:
Originally Posted by Kushan
You are supposed to log every single call under a number of different "reasons".
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I hate doing stuff for the sake of it. In this instance I thought it would have been more efficient to look up the fault reference and provide an update and only log the call and take details if further action is warranted (like if the customer provides a fault reference id to chase up a fault which the customer believes to the reason for a problem they are experiencing only for the id not to exist or have been closed). But never mind, what do I know.