Hi guys,Thanks for the replys so far.I had a reply from one of their admins in the Virgin forums quote I've just checked that fault reference and it is for TiVo only. What was the technician call out for? If broadband then this fault would have no relevance.Basically i think i was told a crock have a look at my BQM
My Broadband Ping
i think he was trying to cover for the fact that the connection is oversubscribed as my problems began when i was upgraded from 150Mbps to 200Mbps but i could be wrong.If i am wrong and the Virgin forum staff look at my BQM what are they likely to say about it or do?