Quote:
Originally Posted by General Maximus
Two things dude:
1) you can always ring up tech support and without going into things just say you have got a problem with your connection for which you have been provided a fault reference for and you would like an update. If the fault ref is genuine, you should be able to give it to them without providing any additional info (account number, address etc) and they can tell you what is happening.
2) Scroll down to the fifth post in this link and follow the instructions. |
Is that true? When I worked there, we had to log all calls against accounts. There was no way to log a call without getting into an account (I think, it has been a while). But yes, even if you have to give account info, they should still be able to give you the info without a lot of hassle.