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slatey · 13-05-2016, 13:18

Hi,I had an engineer call today and after checking this and that he called the office and was given a fault code F004435760 and i was told that the fault was reported yesterday and an estimated fix time was 12pm which is now 4pm today.On the virgin fault page there is only a fault for TV F004436856 i checked as soon as he left???? still not there now 12.30pm.I have had a problem since going from 150Mbps to 200Mbps IE slow speeds and my Broadband Quality Monitor shows huge ping disconnects etc and many posts in the Virgin forums bring me here for an answer as i think i am being told a crock what do you think?

13-05-2016, 13:18	#1
slatey Inactive Join Date: Dec 2010 Posts: 9	Virgin fault codes Hi,I had an engineer call today and after checking this and that he called the office and was given a fault code F004435760 and i was told that the fault was reported yesterday and an estimated fix time was 12pm which is now 4pm today.On the virgin fault page there is only a fault for TV F004436856 i checked as soon as he left???? still not there now 12.30pm.I have had a problem since going from 150Mbps to 200Mbps IE slow speeds and my Broadband Quality Monitor shows huge ping disconnects etc and many posts in the Virgin forums bring me here for an answer as i think i am being told a crock what do you think?