Quote:
Originally Posted by Travelstar
It is so easy to go down the voip path yourself without bothering to use Virgin for that. Virgin's own telephone service is fairly uncompetitive so it does make sense for customers to go down their own path. Obviously the only problem with voip is that should the internet go down, you also lose your phone service.
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Of course it's easy if you know what to do, but the vast majority of people on Virgin won't have the know-how to set up VoIP. Besides, the point of VoIP that I was getting at is it could allow Virgin to all but ditch the PSTN lines (including the absurd line rental fees) while still offering a phone service, i.e. as far as the customer is concerned they lose nothing but get a good £15+ off their bill each month. That's a hell of a difference and enough to set Virgin well apart from any DSL provider out there.