Quote:
Originally Posted by tim27
hi i am having constant disconnections from my SH during peak times. it disconnects roughly 3-4 times a week varied on the days. ive been told to put the SH in modem mode to asee if it improves connection however doing so it shuts down the internet completely without restoring and wont connect to my own router. currently im having internet coming through both hub and my own router is there any way or fix i can do to get the SH in modem mode and still have internet or this just a common fault that can engineer needs to fix or need a complete new router. this is only happened since ive had this hub and i never had a problem with my last virgin modem which is alot weaker and one thats before the superhubs came out.
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As others have said in this thread, the main thing is - exactly as you've stated - you want to put your hub into modem mode while using your router. It's not a fault you're seeing with this, it just has to be done in a very specific order.
1) Switch on Modem mode
2) Wait for the hub to reboot and lock on
3) Switch Hub AND router off completely
4) Switch ONLY the hub back on. Wait for it to be ready.
5) Switch router back on. Wait.
I'd explain the reasons why you have to do it this way, but I think Mr Maximus has already gone through it. Patience is key.