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Old 05-05-2016, 17:55   #2
heero_yuy
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Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy in modem mode XL TV V6 Sony Bravia smart TV and M phone
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Re: Frustrating virgin media internet cut outs....

Welcome to the forum.

Your down power is in spec but the RXMER is bad. Upstream power is too high for QAM64 to be reliable. At 56dbmv even QPSK could struggle.

I know it's a pain with the call centre but it really needs a tech visit. Try first thing to get a UK CS.

They really need to address the high upstream power to start with. A while ago mine was like this and the connection was really flakey. The previous tech visits have been wasted time as they haven't actually addressed the real problem of the taps in the cabinet.
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