Cable Forum - View Single Post - 150M Frustrating virgin media internet cut outs....

j4g3d · 05-05-2016, 15:41

Can someone please help me out? I am new on the forum but i have been lurking for a while!.

Anyway, i am on VM 150mbps and the speed is OK i generally get a consistent speed. However the issue i have is constant disconnections. Its been going on for a year almost. VM engineers been out 5 times. I only have the internet package but i do have a old box which i use for freeview channels.

So when the engineers came out they have replaced EVERYTHING from the outside wall of the house to new cabling inside the house. They have upgraded my router twice (once a refurb) and lastly a superhub 3 (or whatever the latest one is called). I use a ASUS router so the superhub is in modem mode. I have a coax splitter which i've also replaced 3 times to rule out this as the problem. I have removed splitter completely thus removing the tv box..etc. Problem STILL occurs. I have removed my ASUS router and used the superhub as the router, problem STILL occurs. I have upgraded cabling inside my house from cheapo coax to RG6 cabling. The cabling from the router/splitter is a maximum of 3 metres.

After getting endless engineers out, listening to random excuses and spending lots of money on cabling, connectors, splitters. I then spent more money and decided to get a yellow brick power booster as i was told my power levels were a little low. So now i can adjust power levels to my taste. But upstream levels tend to be on the high side peaking at 56dbmv sometimes, which i can't seem to adjust at all.

The internet cut outs are so frustrating!. I don't know what to do next. I believe i've changed everything and tested everything. Its GOT TO BE a problem at the VM box on the street but virgin won't do anything about it, they say the power levels and internet is stable and fine every time they arrive (which it is). Some days it lasts a week or 2 without any cut out. Since i bought the yellow brick its improved dramatically but still not right. Before i installed the yellow brick i got disconnections DAILY. It could be a couple weeks without a cut out then in 1 day it happens 10 times with the yellow brick, so much improved but still not right. I am thinking of getting a attenuator to lower the upstream power levels, but i need further advice from any experts out there?.

Yesterday when the internet cut out i quickly checked power levels..etc and this is what i got:

http://imgur.com/x60Xd7Y

http://imgur.com/oKCjMMv

I do not want to call VM again they are useless. I rather either sort it myself or cancel with them. The price keeps going up twice a year but the quality of the service is getting worse!.

Right now here is my power levels...

http://imgur.com/SEMwP7J

http://imgur.com/ylex42J

05-05-2016, 15:41	#1
j4g3d Inactive Join Date: May 2016 Posts: 7	Frustrating virgin media internet cut outs.... Can someone please help me out? I am new on the forum but i have been lurking for a while!. Anyway, i am on VM 150mbps and the speed is OK i generally get a consistent speed. However the issue i have is constant disconnections. Its been going on for a year almost. VM engineers been out 5 times. I only have the internet package but i do have a old box which i use for freeview channels. So when the engineers came out they have replaced EVERYTHING from the outside wall of the house to new cabling inside the house. They have upgraded my router twice (once a refurb) and lastly a superhub 3 (or whatever the latest one is called). I use a ASUS router so the superhub is in modem mode. I have a coax splitter which i've also replaced 3 times to rule out this as the problem. I have removed splitter completely thus removing the tv box..etc. Problem STILL occurs. I have removed my ASUS router and used the superhub as the router, problem STILL occurs. I have upgraded cabling inside my house from cheapo coax to RG6 cabling. The cabling from the router/splitter is a maximum of 3 metres. After getting endless engineers out, listening to random excuses and spending lots of money on cabling, connectors, splitters. I then spent more money and decided to get a yellow brick power booster as i was told my power levels were a little low. So now i can adjust power levels to my taste. But upstream levels tend to be on the high side peaking at 56dbmv sometimes, which i can't seem to adjust at all. The internet cut outs are so frustrating!. I don't know what to do next. I believe i've changed everything and tested everything. Its GOT TO BE a problem at the VM box on the street but virgin won't do anything about it, they say the power levels and internet is stable and fine every time they arrive (which it is). Some days it lasts a week or 2 without any cut out. Since i bought the yellow brick its improved dramatically but still not right. Before i installed the yellow brick i got disconnections DAILY. It could be a couple weeks without a cut out then in 1 day it happens 10 times with the yellow brick, so much improved but still not right. I am thinking of getting a attenuator to lower the upstream power levels, but i need further advice from any experts out there?. Yesterday when the internet cut out i quickly checked power levels..etc and this is what i got: http://imgur.com/x60Xd7Y http://imgur.com/oKCjMMv I do not want to call VM again they are useless. I rather either sort it myself or cancel with them. The price keeps going up twice a year but the quality of the service is getting worse!. Right now here is my power levels... http://imgur.com/SEMwP7J http://imgur.com/ylex42J