Quote:
Originally Posted by General Maximus
the problem you have got is that I don't know how you would find out the name/email of the person/department you need to talk to get it all sorted out. I don't think customer services will be much help because they'll have the attitude of "it gets done when it gets done".
See if this link works. It is the cable my street request form for VM. I haven't had a look at iy myself but if the options are there for postcode and then a box where you can type further details into hopefully those guys will be part of the team responsible for planning this kinds of work and will be in direct communication with the team who "activates" the postcodes once the physical work has been done. I would explain that you are in a newly cabled area and you need the system updating their end because you aren't getting anywhere with customer services and it is wasted revenue from VM's point of view. |
I have done that, not got anywhere in 6 months
If i go online and choose my neighbors address, directly next door to me, I can proceed and order (they already have it).
But mine wont!
So frustrating...
The sales team just keep saying "if it's ever ready we can help you order" - same response every single time!!
It's definitely ready ��