Cable Forum - View Single Post - 200M New Home With Wiring In Place, Yet No Activation?

General Maximus · 14-04-2016, 16:43

I had this a couple of years ago with 120mbits. VM marketing guys did a press release saying it was specifically available in a handful of area (mine being one of them) yet when I rang up for it the first agent didn't know anything about it and the second one said it would be months before my area was ready. Luckily the name and email address of the VM person who did the press release was at the bottom of the article so I dropped her a very nice email and explained the problem and the next day she emailed me back and told me she had made some phone calls and if I ring up I will have no problems getting it. Sure enough I rang up and it went through straight away with no problems.

With it being a new build I imagine there is a team responsible for setting up your postcode on the VM system and assigning certain services/tiers to your postcode so when customer service look it up they can see you are in a VM enabled area and can get x, y and z.

14-04-2016, 16:43	#4
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: New Home With Wiring In Place, Yet No Activation? I had this a couple of years ago with 120mbits. VM marketing guys did a press release saying it was specifically available in a handful of area (mine being one of them) yet when I rang up for it the first agent didn't know anything about it and the second one said it would be months before my area was ready. Luckily the name and email address of the VM person who did the press release was at the bottom of the article so I dropped her a very nice email and explained the problem and the next day she emailed me back and told me she had made some phone calls and if I ring up I will have no problems getting it. Sure enough I rang up and it went through straight away with no problems. With it being a new build I imagine there is a team responsible for setting up your postcode on the VM system and assigning certain services/tiers to your postcode so when customer service look it up they can see you are in a VM enabled area and can get x, y and z.