Cable Forum - View Single Post - 200M New Home With Wiring In Place, Yet No Activation?

ethan103 · 14-04-2016, 10:42

I've moved into a new home in November and the wires for BT/Sky Fibre & VM were in place,

However, I can sign up to BT & Sky Fibre right now but for some reason Virgin Media are saying the New Build Homes Team need to "activate" the service on the back-end so the sales agents can build an order?

Why does it take VM so much longer to do when BT had it done straight away?

What is a reasonable amount of time to wait before it will be ready?

14-04-2016, 10:42	#1
ethan103 Inactive Join Date: May 2009 Location: Manchester Services: VM350, Sky Q Silver. Posts: 410	New Home With Wiring In Place, Yet No Activation? I've moved into a new home in November and the wires for BT/Sky Fibre & VM were in place, However, I can sign up to BT & Sky Fibre right now but for some reason Virgin Media are saying the New Build Homes Team need to "activate" the service on the back-end so the sales agents can build an order? Why does it take VM so much longer to do when BT had it done straight away? What is a reasonable amount of time to wait before it will be ready?