Quote:
Originally Posted by Wildean
I have an update to my situation.
The engineer came yesterday and tested the equipment. Apparently the upstream power is far too high but he couldn't do anything about it because he didn't have access to the cabinet. He arranged for another engineer to come out this morning with the necessary key.
I waited in all morning and just a few minutes ago I gave Virgin a call to find out where they were.
Apparently "I" arranged for the appointment to be rescheduled for the morning of Friday 15th. This was news to me. I asked if there was anything sooner as I've been off the service for a week and she offered me an appointment for the 16th! I am so furious right now!
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Ah so not as i thought then. The Service engineers all have key's to the cabinets this one has either lost of broken his. Once they have moved your drop cable onto a different value tap bank and this still hasn't resolved the issue they should then refer to Access Engineer to investigate further.
Not refer because i do not have the correct equipment to do the job,(which happens more that you think).
Hopefully if you get an NPS survey give the engineer low marks, unfortunately the next engineer will probably do a good job but his NPS score will suffer as a result of your last experience.