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Wildean · 13-04-2016, 11:17

I have an update to my situation.
The engineer came yesterday and tested the equipment. Apparently the upstream power is far too high but he couldn't do anything about it because he didn't have access to the cabinet. He arranged for another engineer to come out this morning with the necessary key.
I waited in all morning and just a few minutes ago I gave Virgin a call to find out where they were.
Apparently "I" arranged for the appointment to be rescheduled for the morning of Friday 15th. This was news to me. I asked if there was anything sooner as I've been off the service for a week and she offered me an appointment for the 16th! I am so furious right now!

13-04-2016, 11:17	#10
Wildean Inactive Join Date: May 2008 Posts: 22	Re: Longest week of my life I have an update to my situation. The engineer came yesterday and tested the equipment. Apparently the upstream power is far too high but he couldn't do anything about it because he didn't have access to the cabinet. He arranged for another engineer to come out this morning with the necessary key. I waited in all morning and just a few minutes ago I gave Virgin a call to find out where they were. Apparently "I" arranged for the appointment to be rescheduled for the morning of Friday 15th. This was news to me. I asked if there was anything sooner as I've been off the service for a week and she offered me an appointment for the 16th! I am so furious right now!