Quote:
Originally Posted by RobboEdin
I don't see how you were lied to. You were advised to call back in six months to re-negotiate. Having done so, you failed to get a further period of discount that is acceptable to you. Perhaps they're just getting fed up with you threatening to leave?
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Because in order to continue my subscription, VM CS implied (not a promise) that this discount would continue on the basis that I called back in six months. I too don't want to keep up this silly haggling but if customers know it's there for the asking, that's will happen. If other forum members coming up for renewal read this, my post will hopefully show that VM can't be relied on to keep their word, and make an informed choice.
---------- Post added at 12:25 ---------- Previous post was at 12:20 ----------
Quote:
Originally Posted by 23prince
I think they should be fed up with giving all these discounts out. There are there to make money and not support people who otherwise couldn't afford it.
I know people who pay their full price and accept it. It's not about not being smart and trying to save money. it's about living within their means Neither of them are on super incomes either.
It's why i am soon to be with an ISP who does not do the new customer only shiz. It's one price for all and same service for all. IMHO a better way to do it.
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I don't know about you but the money flow is strictly one way between VM and me. They don't support me at all. Why didn't you help the people who pay full price by telling them about the discounts? Do you hate them. I tell people and they get a much better deal, there are plenty of others willing to do this. Paying full price doesn't get a better service.
---------- Post added at 12:27 ---------- Previous post was at 12:25 ----------
Quote:
Originally Posted by Ignitionnet
If you think the service sucks and enough is enough I am bemused as to why you would stay because of discounts?
Avail yourself of one of the very impressive new customer deals available elsewhere  |
I didn't say the service sucks, it's the CS who mislead me IMO. I agreed to the rates they said but then 'pulled the rug' at six months.
VM should be aware of new businesses and competition available now, so yes of course I'll be considering them.
---------- Post added at 12:33 ---------- Previous post was at 12:27 ----------
Quote:
Originally Posted by Martin_D
It takes a lot more now to get your Loyalty Discount renewed than it did a year ago. It took me about 2 weeks to get my loyalty discount renewed. Plus got them to drop the new 12 month contract. So don't give up straight away
My package
Big Kahuna Bundle:
Talk Unlimited / TV Size: XL / V Box / 2 x TiVo / VIVID 200 Optical Fibre
Big Kahuna Bundle total £74.49
You'Re Receiving A £9 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 30-SEP-17
Promotional offer(s)CR £9.00
Phone line rental £17.99
My package total £83.48
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Well done on getting the discount. Six months ago I asked what the flexible discount was for but they wouldn't explain. Not sure where the two weeks comes in, did you try again in two weeks or just get a different CSA?
Do you feel 23prince is helping to pay your bills?
OK my OP was a vent but why not?