[Taf]

On Mon, 11 Apr 2016 11:42:54 +0100, CEO <Executiveteam@virginmedia.co.uk> wrote:

We would like to thank you for taking the time to contact us today.

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

Tom is currently not available to deal with your complaint personally; however he will pass it onto a member of his team to deal with.

In order for a member of our team to help you we require some further details about your account. So that we can get to you as quickly as possible please could you reply to this email with your Virgin Media account number, telephone number or full address and postcode details and we will get straight onto it.

We look forward to hearing from you.

On behalf of Tom Mockridge.