[AGray]

Well update to this, not quite 3 hours but an hour of my time used up.

Called at 12 this afternoon, was told the box itself looked "messed up" and was assured it would be up and running in about 10 minutes once they bounced the signals around.

Waited 40 minutes - Not working. Suprised!
Phoned again asking to speak with a manager, a frontline colleague helped and i even heard a massive "sigh" (Don't blame him, i've been sighing since this whole saga started) he conceded defeat with it and spoke to a manager and came back positive - Looks like while things were put into motion yesterday, mistakes were even made then on the last hurdle.

The person yesterday didn't remove the set top box from the old (Now disconnected) account so the signals weren't going anywhere - I gave the box details in again and within 5 minutes of being on the call the services were up and running. FIXED FINALLY. He just added the box onto my account and it was all up and running.

So now that this has finished and hopefully concluded - What type of compensation/goodwill should i be expected to receive from all this? Yesterday i was given a very pitiful "goodwill" in the form of having a free TiVO installation next month... Which is what i asked for 4 weeks ago, so that wasn't really goodwill if i was already getting it for free....