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Originally Posted by Martin_D
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Interesting, 10 channels is fair enough. I still stand by that there should be an even number of channels though.
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Originally Posted by 23prince
Seems even more stupid that they roll out a product that customer services does not know about.
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Quote:
Originally Posted by 23prince
Then it's not filtered down to everyone it should.
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The information is definitely available and training will definitely have been given - but not all agents pay attention or are around when that happens, so they miss out and don't bother catching up when they come back. Same for all teams. I'm not saying it isn't Virgin's responsibility to make sure all agents are up to date on stuff, just that some agents are really terrible.