[AGray]

Sadly because she moved into a property already services by Virgin, she would have had to incur termination costs. So it was agreed to drop her right down for 9 months of her remaining contract paying the absolute minimum.

Extra TiVO is what was asked, but it had got so misconstrued.

I spent a good two and a half / three hours on the phone today, finally getting a "sort of" result. They agreed to disconnect the second account free of charge and get a multiroom setup on my account (As was always asked...)

The only gripe was that they said it will take a few WEEKS to get another engineer out to install the TiVO box - i said absolutely not, we came to a compromise and they took the SMART Card details of the V+ Box they installed this afternoon, promising it will be online and fully functional by tomorrow.

I really hope so :|