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Synthetic · 09-04-2016, 10:17

Called up earlier to get this and the (offshore) agent I was talking to had no idea what I was on about, kept saying 300meg was only available on business packages.

Eventually he put me through to someone English in the loyalty team who again had no idea what homeworks was and I had to direct her to it on the website, after 5 minutes on hold she decided to tell me if they make that change then we'll lose our 6 month introductory discount and will be paying the £57 a month.

Seems a bit stupid they can't add something without removing the discount mind.

09-04-2016, 10:17	#194
Synthetic cf.geek Join Date: Jul 2010 Location: Newcastle Posts: 785	Re: Virgin Media Homeworks 300Mb Called up earlier to get this and the (offshore) agent I was talking to had no idea what I was on about, kept saying 300meg was only available on business packages. Eventually he put me through to someone English in the loyalty team who again had no idea what homeworks was and I had to direct her to it on the website, after 5 minutes on hold she decided to tell me if they make that change then we'll lose our 6 month introductory discount and will be paying the £57 a month. Seems a bit stupid they can't add something without removing the discount mind.