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General Maximus · 06-04-2016, 08:27

no. Your modem should be locking on to 8 downstream channels and 2 upstreams, if your areas is oversubscribed and bandwidth is scarce then that is by the by. If it is a busy bank holiday weekend and everyone is travelling all 4 lanes on the motorway don't get closed do they? They are still there and you can still use them, things just move more slowly. Like Horse and JB have intimated, the only reason why the shub would only lock onto one channel (which is a fault) is because of an upstream power issue but yours are in spec which means the fault lies elsewhere. The next time you talk to somebody (even 1st line) I would ask them exactly what is going on. They won't understand the issue but they can read from the notes on the screen. If you do speak to the principle tech again or somebody from networks I suggest you read them Horse's post to give them a nudge in the right direction if they haven't already gone down that road.

06-04-2016, 08:27	#9
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Limited Connectivity no. Your modem should be locking on to 8 downstream channels and 2 upstreams, if your areas is oversubscribed and bandwidth is scarce then that is by the by. If it is a busy bank holiday weekend and everyone is travelling all 4 lanes on the motorway don't get closed do they? They are still there and you can still use them, things just move more slowly. Like Horse and JB have intimated, the only reason why the shub would only lock onto one channel (which is a fault) is because of an upstream power issue but yours are in spec which means the fault lies elsewhere. The next time you talk to somebody (even 1st line) I would ask them exactly what is going on. They won't understand the issue but they can read from the notes on the screen. If you do speak to the principle tech again or somebody from networks I suggest you read them Horse's post to give them a nudge in the right direction if they haven't already gone down that road.