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mecster09 · 05-04-2016, 15:52

I've recently (last month) had a cable repull to fix my dodgy internet connectivity which up until 2 weeks ago gave me a smooth 100mb connection. Since then I've started to experience a degraded service resulting in a maximum 40mb download speed and from looking at the router logs I notice a single downstream and upstream when previously I had 4 downstream and 2 upstream, also it takes at least 8 attempts to get a connection and my arrow lights on the superhub are green not blue.

At present Virgin technicians aren't any closer to determining the problem and I'm stuck in this endless cycle of new equipment - engineer visit with the same result. Has anyone come across this before? Is the limitation in my upstream and downstream a hint to an underlying problem?

Any help would be great.

05-04-2016, 15:52	#1
mecster09 Inactive Join Date: Feb 2016 Posts: 9	Limited Connectivity I've recently (last month) had a cable repull to fix my dodgy internet connectivity which up until 2 weeks ago gave me a smooth 100mb connection. Since then I've started to experience a degraded service resulting in a maximum 40mb download speed and from looking at the router logs I notice a single downstream and upstream when previously I had 4 downstream and 2 upstream, also it takes at least 8 attempts to get a connection and my arrow lights on the superhub are green not blue. At present Virgin technicians aren't any closer to determining the problem and I'm stuck in this endless cycle of new equipment - engineer visit with the same result. Has anyone come across this before? Is the limitation in my upstream and downstream a hint to an underlying problem? Any help would be great.