No guys I wasn't rude to the guy in retentions in fact he did his best to see what he could offer but nothing without an increase in monthly charges.
The Vivid speed boost has been promoted for months and months as arriving in my area at the end of April 2016, and with only 4 weeks to go, they add on at least another 6 months.
And to me the wording implies it will be happening, not we hope it will! That's what I find annoying.
Hold on tight Your speed boost is on the way...
Your speed upgrade will be ready to take your connection from up to 152Mbps to up to 200Mbps. It's all thanks to DOCSISŪ 3 - the magic in our cables.
Look out for it between September 2016 and February 2017.
PS.It was saying ..... April 2016
I'm getting a old moaner in my old age, sorry about that.
PPS Does anyone know if I will need a new modem for the upgrade? I have a SuperHub 2 (not 2ac)