Quote:
Originally Posted by vm_tech
Business customers do get more in terms of SLA's. I've been out doing a business fault at 10pm on a Saturday. If it's intermittent or slow speeds or something like that the business faults call centre team will probably monitor and if any drop offs are noticed dispatch an engineer. If it's a loss is service an engineer will be dispatched pretty much straight away
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Thanks, so it is pretty much like BTO's Enhanced Care. Which is what I wanted to hear too
