[ccarmock]

I can vouch for the good service levels on the business cable broadband as a customer.

When I had performance issues they split the node I was on inside a week to fix it. The few times there has been a noise issue causing loss of service as vm_tech has said an engineer has called at a weekend to fix.

Also if you call support out of hours the call goes usually to the Cardiff team who actually work with you there and then on the fault to see if they can see the problem on the CMTS end.