Quote:
Originally Posted by 23prince
Okay so although the business service is running along the same pipes as res, you get enhanced care? I know you get 24/7 support.
I remember Igni saying that a business connection does not get anymore in regards to SLA's. Maybe I read that wrong, if so I apologise.
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They might not get better support for individual faults , but business customers do affect the priority of area faults. When I worked on outage we'd sometimes get told something like "this issue is only affecting 3 people but one of them is a business customer so it's a P1".