Quote:
Originally Posted by Kushan
Business customers are not paying "for the same thing", they're paying a premium for a business grade service - including better support, better SLA's, etc.
Different terms and conditions as well. If you are a business owner and your broadband goes down, you get priority service techs to get it fixed. If you're using a residential service and you phone up saying your business is suffering because it's down, you get told you have to wait like everyone else.
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Okay so although the business service is running along the same pipes as res, you get enhanced care? I know you get 24/7 support.
I remember Igni saying that a business connection does not get anymore in regards to SLA's. Maybe I read that wrong, if so I apologise.