Cable Forum - View Single Post - General VM broadband unusable in North East Hampshire

beardsley · 27-03-2016, 14:47

Everybody calling CS seems to be getting a different story. I have just spend 33 minutes on the phone. After lots of back and forth I have been given a new fault number - F004335631 and told the estimate for the fix is 5 April.

This was after the CS rep trying to change my WIFI channel remotely (I was on cabled connection) and failing because the modem would not let here access the configuration). And yes I did confirm that she meant WIFI channel, not modem communicating upstream.

she asked me to do a factory reset of the modem, but I declined to lose all of my settings as it is suffering from the lost password bug and so I would be unable to back-up my settings first. I have a number of incoming port redirects that I do not want to lose. I do have a backup from a few months ago, but I want to check what has changed since then before I lose all the settings.

27-03-2016, 14:47	#4
beardsley Inactive Join Date: Jun 2003 Location: Hampshire/Surrey border Posts: 128	Re: VM broadband unusable in North East Hampshire Everybody calling CS seems to be getting a different story. I have just spend 33 minutes on the phone. After lots of back and forth I have been given a new fault number - F004335631 and told the estimate for the fix is 5 April. This was after the CS rep trying to change my WIFI channel remotely (I was on cabled connection) and failing because the modem would not let here access the configuration). And yes I did confirm that she meant WIFI channel, not modem communicating upstream. she asked me to do a factory reset of the modem, but I declined to lose all of my settings as it is suffering from the lost password bug and so I would be unable to back-up my settings first. I have a number of incoming port redirects that I do not want to lose. I do have a backup from a few months ago, but I want to check what has changed since then before I lose all the settings.