Quote:
Originally Posted by eightace
I keep seeing problems with Virgin cable and oversubscribed areas and speeds dropping dramatically in peak times.
Is that the norm?
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It's the norm for some cables in some areas, while other cable's in the same area can be fine. Usually big student areas are to be avoided.
My area in Glasgow has always been rock solid on download speed, whichever tier I'm on. Currently I'm on 70/5.
There are known blackspots. Searching the forum using your postcode may give an idea. Though you won't really know until you try it, as I said some cable nodes even in badly affected areas are fine. You can always cancel if it's not great.
Avoid Wolverhampton at the moment as they're doing upgrade work on the hub site.
Quote:
Originally Posted by eightace
Is it very annoying or just a little bit?
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Being in an over-utilised area would range from mildly irritating to damn-right impossible to use. Thankfully my area has always been ok. If your area has never been over-utilised, then it's unlikely to become over-utilised.
Quote:
Originally Posted by eightace
Is there a way of knowing if I will be in a heavily subscribed area?
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No. Other than searching the community forum community.virginmedia.com for reports of faults. It's just a case of try it and see.
Quote:
Originally Posted by eightace
If I see that can I cancel within my 14 days cooling off period?
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Yes, you still have rights depending on how you purchase and the contract terms.
The good thing is you get the speed you get from day 1 and unless your power levels are majorly out on the hub or there's a temporary SNR fault, things won't change from there. So you should know on day one where you stand.
Quote:
Originally Posted by eightace
I have no wish to get into a fruitless discussion with Virgin tech support and me telling them things aren't ok and them telling me they can't see a problem so if it is likely there is great variability in speeds I will go with fibre and a good ISP.
Thanks
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Any technical problems, post here or on the community forum and someone will help. Much better than calling in.
One thing to check before hand: That your devices are capable of over 100Mb. Can't tell you how many times I've seen people on 200Mb claiming they're getting 50Mb on an iPad1 or laptop only to find its their devices at fault.