Quote:
Originally Posted by inkpin
I am in the VM 20 area of brighton ...... Am pulling my hair out any help and advice would be great thanks 
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Before I/we duplicate effort then have you posted on the actual VM Community Support forum as I can't locate the username that you have used here?
Yes I'm in Brighton(Hove) but there are about 4 CMTS provisioning servers and at least 40+ cable segments..... and as far as I know (because I keep an eye out for Brighton are issues on the community forums) then all the Arris upgrades have been completed in Main city and Worthing/Lancing almost...
That only leaves some cable segements and individual users "noise" issues left which is BAU and shouldn't last a year.
Do you have a Fault Reference?
EDIT: Hadn't realised this was just another time-waster duplicating on multiple threads - I'll not bother with any further effort.
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Rgds - TW
20+yrs customer currently on Vivid 200/20Mbps service tier via SH3(VMDG505) hardware:v10 firm/software: v9.1.1912.304 and/or <cough> others,

provisioned from brig19 Arris E6k (BN3 7Nx node).