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General Maximus · 20-03-2016, 20:50

I was thinking congestion before you said it dude. You won't have been the only person to have upgraded to 200mbits and during peak time (evenings and weekends) there are probably too many of you hammering it at the same time. If it hasn't breached the "threshold" yet then there won't be a fault reference for it and there won't be any upgrade work planned. I can guarantee at some point you'll ring up and speak to somebody who will sense you are ****ed off and will make a date up for next month or the month after just to get you stop ringing up. The thing which they don't realise is that you end up even more ****ed off when the date comes and goes and you ring up to find out what is going on only to find out that the date never existed.
The only thing you can do is either drop down to 70mbits or leave. I don't know what the difference in price is these days but usually it is only a few £££ difference between the tiers so you need to decide if what you are currently getting is work it or would you prefer to switch to Infinity and have a slower connection with guaranteed speed 24/7.

20-03-2016, 20:50	#3
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: when you don't get your speed I was thinking congestion before you said it dude. You won't have been the only person to have upgraded to 200mbits and during peak time (evenings and weekends) there are probably too many of you hammering it at the same time. If it hasn't breached the "threshold" yet then there won't be a fault reference for it and there won't be any upgrade work planned. I can guarantee at some point you'll ring up and speak to somebody who will sense you are **ed off and will make a date up for next month or the month after just to get you stop ringing up. The thing which they don't realise is that you end up even more **ed off when the date comes and goes and you ring up to find out what is going on only to find out that the date never existed. The only thing you can do is either drop down to 70mbits or leave. I don't know what the difference in price is these days but usually it is only a few £££ difference between the tiers so you need to decide if what you are currently getting is work it or would you prefer to switch to Infinity and have a slower connection with guaranteed speed 24/7.