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Gavin78 · 20-03-2016, 20:19

So I'm on 200mb with hub 3.0 - moving from 152meg with hub 1 and my own router.

Ever since I moved to 200mb the very first day I've noticed my speeds drop to the point by 8pm on a night the internet is almost unusable. not every night but at least 5 out of 7.

I've posted on the VM forums (trial) ones and had responses (thanks horseman)

They have had a look at my modem, power levels and area everything is fine other than their suggestion was that a load of people might have moved over to 200mb in my area but haven't yet breached the threshold. they noted I was on 8 down stream channels and said that there is an upgrade planned but couldn't say when that would take place.

so I've done a few speed tests tonight and they are all coming up the same roughly give or take 10mb no more than about 50mb.

20-03-2016 20:06:45 (GMT) 28.4 Mbps 10.9 Mbps Virgin Media
20-03-2016 20:06:17 (GMT) 53.1 Mbps 11.8 Mbps Virgin Media
20-03-2016 20:05:41 (GMT) 21.8 Mbps 8.2 Mbps Virgin Media

What should I do in this situation? call VM? will offshore really give a damn and I can't be bothered with the whole can you please turn off your modem now switch it back on crap. like I haven't already done that.

I'm already on a package deal £55 should be £97 for 9 months so could I ask for a reduction on my bill as I do get 200mb during the day usually 10am-4/5pm so dropping down wouldn't change the outcome of slow speeds.

20-03-2016, 20:19	#1
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 48 Services: XL TV M Phone 1000MB BB Posts: 1,568	When you don't get your speed So I'm on 200mb with hub 3.0 - moving from 152meg with hub 1 and my own router. Ever since I moved to 200mb the very first day I've noticed my speeds drop to the point by 8pm on a night the internet is almost unusable. not every night but at least 5 out of 7. I've posted on the VM forums (trial) ones and had responses (thanks horseman) They have had a look at my modem, power levels and area everything is fine other than their suggestion was that a load of people might have moved over to 200mb in my area but haven't yet breached the threshold. they noted I was on 8 down stream channels and said that there is an upgrade planned but couldn't say when that would take place. so I've done a few speed tests tonight and they are all coming up the same roughly give or take 10mb no more than about 50mb. 20-03-2016 20:06:45 (GMT) 28.4 Mbps 10.9 Mbps Virgin Media 20-03-2016 20:06:17 (GMT) 53.1 Mbps 11.8 Mbps Virgin Media 20-03-2016 20:05:41 (GMT) 21.8 Mbps 8.2 Mbps Virgin Media What should I do in this situation? call VM? will offshore really give a damn and I can't be bothered with the whole can you please turn off your modem now switch it back on crap. like I haven't already done that. I'm already on a package deal £55 should be £97 for 9 months so could I ask for a reduction on my bill as I do get 200mb during the day usually 10am-4/5pm so dropping down wouldn't change the outcome of slow speeds.