Quote:
Originally Posted by Bananaman_007
I have never had anything but a professional reply from Virgin when changing or canceling services
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I wish I could say the same, when I canceled Virginmedia I was lied to, ignored and even hung up on.
Firstly I was told if I went to Sky I would only get 2mb broadband as that's all Sky offer, then I was told it's not even sky's service its renamed BT adsl. Then I was told I would lose my picture from Sky TV at least once a month due to weather an potentially every time it rained. I was told if I had a line fault BT would charge me over £100 just to come an look at the fault and even more f to required fixing.
Then I thought I had disconnected and a week later a new contract dropped through my letter box. Then on ringing up to cancel for the 2nd time (after a previous 50 minute phone call) whilst being transferred for some reason the line got dropped. Anyway after a total of 3 phone calls and nearly 3 hours on the phone............
I went with sky on their LLU ADSL 2 at 19mb then their fibre service and and connected @80mb and I think the picture has dropped once in 3 years. An as for the £100 call out fee, I've never had a single issue with my line so never needed a call out. But it's untrue anyway,