Quote:
Originally Posted by Bananaman_007
I had to cancel a Sky account for my parents and it was like pulling teeth. Sky had been nothing but rude and impersonal sending threatening letters to my parents about disconnecting the box from the phone line. I Know my parents they would not touch anything like that yet when Sky came to check it was fine every time. This went on for years until Sky then started just taking money from my mams account for her not having the box connected.
I had already phoned Virgin got my parents a deal before canceling the sky. I was on for almost 2 hours while the arrogant douche on the other end slagged off virgin media and would not take no for an answer. In the 2 hours i said i wanted to cancel over 30 times.
I have never had anything but a professional reply from Virgin when changing or canceling services
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Nobody would ever keep me on for 2 hrs if all I was looking to do was cancel.
People will always have differing views and experiences on customer service , look at the Ofcom complaints figures to get the average.
I can only give my experience with Sky and they have always been helpful and on numerous occasions given me follow up phone calls.