[MrB]

An update - my new contract has arrived and I am still not clear - there is no longer mention of Mates rates anymore (which is fine if that means a better deal). It says I bought Big Kahuna Bundle:

Virgin Phone
12 months line rental saver
Talk Weekends
Telephone Line Rental
Wifi Tracking Code

Virgin Broadband
VIVID 100 Optical Fibre

Virgin RV
0001 Additional V Box
TV Size:XL
TiVo Monthly Fee

Your monthly service charge £39

The above contract price(s) do not include the credit of £7 a month for 12 months.

So for the contract is it £39-£7 minus what I have already paid for Line Rental Saver or £39-£7 plus what I have already paid for the phone line please? It may become clearer when I get my next bill but that is beyond the 14 day cancellation and he contract arrived a week after the phone call, so already against the clock if I want to change anything. To recap I have XL TV, 100MB Bb/M Phone plus 2xTivo.

According to the website Big Kahuna includes VIVID 200 but mine stares 100 (and no longer getting the "free" speed upgrade). Depending on answers I can probably live with the phone downgrade but also removing my "free" speed upgrade without notice is a little cheeky - and actually, changing my package to something different to what we discussed and agreed is also not really the best approach.

Any help appreciated please.

Many thanks