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Old 10-03-2016, 09:05   #176
Kushan
FORMER Virgin Media Staff
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Virgin Media - Above Inflation Rises from 1st February

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Tut tut... I did it again (omitted the smilies replying to the OP)!
It's all right, it was more just general advice and emphasis because it's a legal thing, you don't want to get caught out with that

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Interesting conclusion though wrt "recording" as in last 6 years it always been offshore that "dithered" when advised, 1 had to refer to her supervisor, and 1 refused and had to transfer me to Retentions! Curiously all UK agents have never had to think about it and never phased with the request!

At least to me that tells its own story?
Come to think of it, I am not sure how the rules affect offshore. Technically, they're not under jurisdiction of OFCOM, but they are representing a company that is?

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Anyway irrelevant (as is my quips about VM Mates) but appears that a few users have been burnt after the 25Sept "cut-off" by "downgrading" or "tweaking" parts of their bundle and CS not advising them that this drops them out of the free SpeedBoost? I'd expect that of offshore but a tad unfriendly for UK agent to do it, especially to a Mate!
I did not know about this! Though I suspect it's less down to malice/incompetence and more down to the agents themselves not being aware of this.
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