Quote:
Originally Posted by Kushan
Mates rates isn't just for employees, employees get "My rates". Mates Rates is for friends (Which is what employees drop down to when they leave, true enough...).
On the call recording front, if the agent is ok with you recording the call then go for it, but keep in mind they're legally allowed to refuse in much the same way you're legally allowed to refuse when you hear the automated message telling them the same. And as Horseman states, you absolutely must tell them you're recording the call - and at the very beginning, not half-way through.
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Tut tut... I did it again (omitted the smilies replying to the OP)!
Interesting conclusion though wrt "recording" as in last 6 years it always been offshore that "dithered" when advised, 1 had to refer to her supervisor, and 1 refused and had to transfer me to Retentions! Curiously all UK agents have never had to think about it and never phased with the request!
At least to me that tells its own story?
Anyway irrelevant (as is my quips about VM Mates) but appears that a few users have been burnt after the 25Sept "cut-off" by "downgrading" or "tweaking" parts of their bundle and CS not advising them that this drops them out of the free SpeedBoost? I'd expect that of offshore but a tad unfriendly for UK agent to do it, especially to a Mate!
