Quote:
Originally Posted by horseman
Sheesh - if you're naive enough to admit you ever worked for VM publicly - then you deserve all you get!
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Don't hold back ...
. I haven't ever worked for Virgin Media, a friend referred me quite some years ago. The conversation was with the UK team. Otherwise, yes I should have kept a recording, though I had no reason to hear otherwise to what I thought I had agreed to. I was open to stay but this time have even ordered Sky (that I am now contracted to), so it was not just an idle threat to bring the price down this time (I could have lived with just the phone line, as I have paid for it for a year anyway, and hopefully got a good deal on broadband with them, but given some of the offers elsewhere could have taken the hit on these too and switched all services and still saved money even paying for the phone line twice.
After exploring various options which didn't save much money, I understood a loyalty discount was being added and a V+ being removed to bring the cost down further and that was the only change I agreed to.
I can live with losing the XL phone and the other two phone add ons as this has brought the price down further by £5 more than I thought was possible, it would have been nice to have discussed it and agreed to it first though - it is, however, annoying that the "free" speed upgrade is not going to materialise though, as there was no mention of this changing in the call. The 100Mb going to 150 has been replaced by 100Mb going forward - so I assume somewhere it was downgraded to a lower plan and then upgraded to the new 100Mb level? It would be nice to have the "free" upgrade and leave the phone/price etc as it now stands, if that were possible with the changes made to the phone plan and removal of V+? The loyalty discount was offered without any changes (but 12 month contract).