Quote:
Originally Posted by MrB
I understood was agreed but always frustrating when what you understood you had agreed to is not what happens).
I know I will get little sympathy as I stilll have Mates Rates .
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Sheesh - if you're naive enough to admit you ever worked for VM publicly - then you deserve all you get!
Seriously "eventus stultorum magister":
1. Always record all calls (advise agent), always ask for Agent ID, ask them to confirm they've noted your Customer Notes, and always state you don't acknowledge agree to the offer untill you see it in writing.
2. Treat any offer/information from offshore with extreme prejudice and alway ring Retentions and confirm what was written on customer notes from previous call.
3. Any dispute then ring Retentions, give them 7 days to acknowlege your complaint in writing or you will start CISAS/IPSA adjudication proceedings, requiring a solution or deadlock letter and settlement in 8weeks.
Meantime email Tom Mockeridge (or if you're near Hook and your Freemason's Rotary/golf club fees are upto date then he's normally on the 19th Tee)... include your MP, The Register, and your EuroMP....
OK let's be realistic - forget the MP's just email the Register and Watchdog...