[MrB]

Thank you - I thought it may be a good idea to try to understand what is now on my account first. I have been speaking to online chat just to get an idea what has been applied to my account as it will not be clear until the next bill - interested to note that my "free" upgrade has been removed as a result of the changes made (now showing the final speed will be 100MB not 100Mb being upgraded to 150Mb - the message has gone and it said I had now received my upgrade to 100Mb?)and my package price is less than I understood it would be, but the services have been downgraded too (phone package down from XL to M, Talk Unlimited 2 and Talk Mobile 2 removed, BB now 100Mb not 100Mb going to 150Mb - £5 less than I understood was agreed but always frustrating when what you understood you had agreed to is not what happens).

I know I will get little sympathy as I stilll have Mates Rates and still have 100Mb, XL TV, M Phone and 2xTivo - £32 per month for 12 months (plus I had already paid £164 line rental saver). What I had was 100Mb (going to) 150Mb, XL TV, XL Phone (plus Talk Unlimited 2 and Talk Mobile 2), 2 x Tivo, 1xV+ (plus £164 line rental saver). What I believed I agreed to was £37 per month (plus line rental saver already paid £164) for 100Mb (going to) 150Mb, XL TV, XL Phone (plus Talk Unlimited 2 and Talk Mobile 2), 2 x Tivo (plus £164 line rental saver).